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Thoughts and insights into digital transformation, software design and Vokke


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Great examples of isolation-induced digital transformation

  • 8 May 2020
  • Jon Wellman

With isolation enforced, and working from home now the norm, many businesses have done DIY digital transformations of sorts - whether they’ve realised it or not. But some businesses, especially those who rely on some form of foot traffic, have gone above and beyond in their quest to keep trading. Here are a selection of our favourite examples of COVID-19 digital transformation, and what your business can learn from them.

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Drive your growth with Customer Success

  • 1 May 2020
  • Jon Wellman

Over the past few years we’ve seen a trend in how technology startups structure their businesses. Instead of being primarily sales or product focused, these companies are being driven by Customer Success — so much so that a Customer Success Representative is often among the first 5–10 people hired. The reason for this trend is simple: Customer Success drives growth. We work with businesses in a wide range of industries and this focus on Customer Success is rare outside of software start ups. This presents a huge opportunity for the non-software companies that get onto it.

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Put down the feature.

  • 30 April 2020
  • Jon Wellman

When you first start a software project your initial instinct is likely to be that it should be kept small. Just the critical stuff. Nice and lean. Somewhere along the way, you may stray from your intuition and start to add more features. A billing system here, a little automation there. Like being on a diet, ‘just one more’ never seems to hurt. Unfortunately, it can be catastrophic to project success.

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